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Contact Us Online
Get in touch via our online platform
What is Anima?
Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. While you are still able to call the surgery, the online triage form through Anima will ask you the same questions, streamlining the process. This is another option for our patients to use to contact us about a medical problem, admin request or ask a simple question.
Contact Gravesend Medical Centre online
How do I use Anima?
1. Submit a request
Submit a request for a GP appointment by clicking one of the following:
Contact Gravesend Medical Centre online
Contact Parrock Street Surgery online
2. Review
One of our experienced GPs will review each request that comes in, on the day it comes in. GPs may message you for more information, invite you in for an appointment or pass your request onto the relevant member of our team.
3. Outcome
You will be informed of the outcome of every request. We aim to respond to every request on the same day, although some routine requests may take a few days.
Frequently asked questions
What is Anima?
Anima is our new online request service. It lets you contact the practice securely online-without waiting on hold or needing an app.
When can I use it?
Anima is open Monday to Friday, 8am to 6:30pm. If we’ve reached safe capacity for the day, you can still submit routine requests for later.
Urgent? Call reception, 111, or 999.
What can I use it for?
- Appointments
- Sick notes
- Long term condition reviews
- Repeat prescriptions
- Admin queries
- Referrals or follow-up questions
I don’t have internet access, what now?
Call reception and select option 1 to speak to our Virtual Care Navigator Andi, who will complete the form on your behalf.
Is my data safe?
Yes. Anima is certified to NHS and UK government standards. All data stays in the UK and is encrypted.