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Appointments
Book or cancel an appointment at Gravesend Medical Centre and Parrock Street Surgery
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Urgent appointments
The practice has select few on the day appointments for matters assessed as urgent by the reception staff. If you feel an urgent appointment may be necessary please contact the practice on 01474 534123, you may be offered an on the day telephone consultation with a doctor.
Alternatively, you can contact 111 or visit the Urgent Treatment Centre found at Gravesend Community Hospital on Bath Street.
Book a routine appointment
We operate on an appointment system within the surgery and we aim to provide a range of appointment times throughout the day.
Our online booking system is available Monday to Friday between 8am and 6.30pm. Outside of these times please call the practice where our reception staff will ask for a brief description of your problem to ensure you are booked in with the appropriate clinician and you will then be offered either a telephone consultation or a face to face appointment. Please note that by doing this we have managed to increase the pre-bookable face to face appointments.
Our surgery works to very tight schedules hence our appointments are for 15 minutes only, however complex problems can take more time resulting in surgery running late, please ask for a longer appointment if you feel that you need it.
Telephone consultations
We offer telephone consultations for problems you feel the doctor can help you with by giving advice over the telephone; this can include advice for minor illness and feedback from routine tests.
Please ensure a valid and current telephone number is on your clinical record.
Sickness certificates (fit notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel vaccinations
Information and advice for travelling abroad.
Home visits
Patients are usually seen at the surgery but between the hours of 8.30am and 6.30pm patients may be seen at home if the doctor considers a home visit is necessary. Home visits are usually done at the end of morning surgery.
To request a home visit:
- Please telephone the surgery whenever possible before 12pm.
- Please only request a home visit for medical emergencies (we will not accept any requests for home visits from able bodied patients on social grounds i.e. do not have transport. It is you responsibility to get to the surgery unless you are medically incapacitated)
- Please give the receptionist your name, address and telephone number and a brief description of your symptoms or reason for request.
- The GP may not necessarily visit but may telephone you and if necessary leave a prescription for you at the surgery.
- The GP will prioritise the visit requests
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.
Text reminder service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Late for your appointment
Patients arriving on time will be seen in order of appointment.
Any patients that attend their appointment more than 5 minutes late will be asked to rebook for another day.
Cancel an appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the practice that you are unable to attend, and persistently do so, you may be removed from the practice list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays).
Out of hours
Enhanced access
Ask at reception for enhanced access information
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Minor injuries
- Address: The Minor Injuries Unit, Gravesham Community Hospital, Bath Street, Gravesend
- Telephone: 01474 360640
Open from 8am until 8pm, 7 days a week, 365 days a year. Patients with minor injuries may find it easier to attend the Minor Injuries Unit at Gravesham Community Hospital, where they will usually be seen more quickly. It is staffed by a team of Nurse Practitioners; the specially designed unit is equipped to deal with a wide range of minor injuries including minor head injuries, limb problems and wounds.
Dental problems
Patients should contact their own dentist during normal practice opening hours. Alternatively for dental emergencies please call NHS 111 for advice and help with finding an emergency dentist.